betterskin.com.au Site Policies

Security

betterskin.com.au understands that you may have concerns about shopping online and transmitting sensitive information over the internet. The betterskin.com.au secure server software (SSL) is the industry benchmark and among the best software available today for secure commerce transactions.We use the latest 128 bit encryption technology to ensure complete transaction and credit card information security. We use the same system employed in EFTPOS transactions (the same as used when paying for groceries or fuel with debit or credit card).

All of our merchandise is tried and tested for quality, practicality and durability. Our reputation has been built on only providing quality goods that are designed to be the best of their kind. Our customers know that any product that they buy from us is the best and will serve its purpose fully. We take the same care with our website. We want you to feel secure in buying from betterskin.com.au.

Delivery

All items are delivered within three working days from the time of purchase.

Australian Air Express will deliver - via security messenger - to preferred address during business hours. This may be a business address, home or any other destination of your choosing. We do deliver to PO boxes. AEE is the only courier that delivers to PO Boxes.
To ensure safe delivery of items, an authorised signature will be required from recipient. In exceptional circumstances we can place a sticker on your parcel to allow the courier to leave your product without a signature; simply email us at the time of your order and we can arrange for this to be done. shop@betterskin.com.au

Handling & Delivery costs are calculated automatically, subject to your post code.
Local Sydney delivery is $9.95, all other deliveries are $12.95.

From time to time we have Free Freight offers. (Only available for Australian Delivery)

Returns & Exchanges

betterskin.com.au guarantees the level of service and quality of all its products. If for some reason you are dissatisfied with your purchase, please return the goods for a complete refund. We regret that any product which has been opened ( exposed ) cannot be returned...

Liability of Information

betterskin.com.au stocks some of the most exclusive skin care brands on the planet. It is the responsibility of all shoppers to carefully read and follow the manufacturer's instructions for use. Any benefit - direct or implied - derived from using particular product/s is made entirely by the manufacturer.